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Live Update:

Firmware update
In order to update your Bkool Pro trainer correctly, please place it closer to the PC (not further than 5 cm). Use a USB extension cable for the mini USB See more
How to activate a coupon or Premium subscription
If you purchased your trainer in a store. To activate a Premium subscription: (1) sign up at bkool.com if you haven't done so yet; (2) log in using the email and password you used to sign up See more

Frequently asked questions

  • What subscription does the purchase include?

    2017-03-23

    If you buy through Bkool.com: The price of a trainer usually includes a 3-month Premium subscription, though it depends on the country. Check when you place your order.

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  • Paying fees. Automatic renewal

    2017-11-03

    What is an automatic renewal? When you buy a trainer that includes a Premium subscription, or you buy a Premium subscription, it is automatically renewed. The subscription fee is charged to

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  • How long does delivery take?

    2015-02-05

    The items are delivered to the address provided in about 4-7 working days. Though unusual, keep in mind that international deliveries may be delayed two or three days for various reasons.

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  • Returns policy

    2017-06-27

    To return an order, fill out this form. Before doing so, we recommend you read: General Terms and Conditions of Use (Section 7).

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  • Smart Bike Manual

    2017-12-11

    Simulator and Bkool Remote app. Pair the Smart Bike to the Bkool Simulator. Take the 5-min FTP test

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  • How do I make my first training session?

    2017-03-29

    1- Register. If you are not registered at bkool.com, do so now. You will need to use the same registration email and password to log into the Bkool simulator.

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  • Synching with Garmin, Strava or TrainingPeaks

    2018-01-18

    To connect your Bkool and Garmin, Strava or TrainingPeaks accounts, simply go into My profile and activate.

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  • How to activate a coupon or Premium subscription

    2017-04-18

    If you purchased your trainer in a store. To activate a Premium subscription: (1) sign up at bkool.com if you haven't done so yet; (2) log in using the email and password you used to sign up; (3) go to

    See more