Help

helpcenter.up

Live Update:

Firmware update
In order to update your Bkool Pro trainer correctly, please place it closer to the PC (not further than 5 cm). Use a USB extension cable for the mini USB See more
How to activate a coupon or Premium subscription
If you purchased your trainer in a store. To activate a Premium subscription: (1) sign up at bkool.com if you haven't done so yet; (2) log in using the email and password you used to sign up See more

Frequently asked questions

  • What subscription does the purchase include?

    2017-03-23

    If you buy through Bkool.com: The price of a trainer usually includes a 3-month Premium subscription, though it depends on the country. Check when you place your order.

    See more

  • Paying fees. Automatic renewal

    2017-03-09

    What is an automatic renewal? When you buy a trainer that includes a Premium subscription, or you buy a Premium subscription, it is automatically renewed. The subscription fee is charged to

    See more

  • How long does delivery take?

    2015-02-05

    The items are delivered to the address provided in about 4-7 working days. Though unusual, keep in mind that international deliveries may be delayed two or three days for various reasons.

    See more

  • Do I have to ship the order or will you pick it up?

    2016-12-29

    The client is responsible for the cost of returning any item (See Return Policy)

    See more

  • The LED on the trainer is not lit

    2016-10-14

    If you have the Classic (white) model: This does not indicate a fault. In fact, on the Classic model this LED never turns on, it only turns on on the Pro model.

    See more

  • Simulator manual

    2016-11-07

    The Bkool Indoor simulator is available for the following systems: Windows, Macintosh, Android, iPad.

    See more

  • Video editor manual

    2016-11-10

    1. General information Bkool video route editor is a software product which will let you fully revise your recordings, edit any stops or any GPS signal losses, assure that the slopes are correct, eliminate parts of the video, etc.

    See more

  • Premium. Subscription types

    2017-02-06

    Bkool is a cycling simulator that lets you do workout sessions, compete with other people from your home and share your achievements on our social network. Bkool isn’t just another trainer; it’s a complete training system that lets you share your favorite sport with your friends in the easiest way possible.

    See more