Orders

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  • What subscription does the purchase include?

    2017-03-23

    If you buy through Bkool.com: The price of a trainer usually includes a 3-month Premium subscription, though it depends on the country. Check when you place your order.

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  • Can I shop at Bkool.com from my country?

    2017-03-23

    Currently, bkool.com sells online in Europe, the United States, Mexico, New Zealand, Australia, China and Japan.

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  • Do accessories have shipping costs?

    2017-03-23

    When you buy a trainer. When you buy an accessory with the same order as a trainer, some accessories are already included, thus there are no shipping charges. These are sent in the same box as the trainer as part of a single unit. There is a shipping cost for mats.

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  • There are components missing from my trainer

    2017-03-23

    Every product distributed by Bkool undergoes a quality check. However, if you're missing a trainer component, please let us know immediately. Below is a list of the components that a newly purchased trainer includes.

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  • Can I buy more than trainer?

    2017-03-23

    Yes, you can buy more than one trainer if you need to. (Maximum 3 GO Trainers & 3 PRO Trainers)

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  • What does the trainer include?

    2017-02-21

    Bkool Smart Pro Trainer includes, Quick release, Power adapter, USB ANT+, Front wheel support

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  • Can I change or cancel my order?

    2015-02-05

    If you want to cancel or change an order BEFORE IT ARRIVES: We can change or cancel your order before it is shipped if you contact us right away. Once your order is shipped,

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  • I can't place my order

    2015-02-05

    If there's a problem with the website. Try placing the order using another browser, such as Chrome or Firefox. If there's a problem with your credit card. Please read the following:

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  • Can I buy Bkool products at a store near me?

    2015-02-05

    Yes. Click below for a list of stores near you. Go > BKOOL HAS DETECTED THE ILLEGAL SALE OF A TRAINER BOUGHT IN TRIAL MODE

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