Form to exercise your right to return an order

You can return your order for any reason within 14 CALENDAR days after you (or someone you designated) received it. Trainers bought in trial mode have a longer return period: 30 calendar days from the date of purchase. To exercise your right, simply inform us of your intention (by postal mail, email or with the following form, though its use is not required)

Before doing so, we recommend you read:

General Terms and Conditions of Use (Section 7). Go

Returns Policy (Help section). Go

Send us this form if you want to return an order

(Preferably the email address we have on file for you)

(include country code)

(on your purchase email)

(on your purchase email)

IMPORTANTE: Puedes devolver tu compra en un plazo máximo de 14 días NATURALES desde el momento en que tu (o alguien indicado por ti) la recibiese. Los rodillos comprados en modo prueba pueden ser devueltos en el plazo mayor: 30 días naturales desde el momento de la compra.

Do you want to return a trainer? Write down the full address (including the country) where we can pick it up. If your terms of purchase do not include pick-up, we will email you the shipping address:

You have 250 characters left

Do you want to return something besides a trainer? In this case you must handle the shipping. We will email you the details

We would appreciate it if you could tell us your reason for returning the order, in case we can be of assistance. This information is voluntary and in no way affects your rights:

You have 500 characters left


We will refund the full purchase price, including shipping (if you paid for it), using the SAME method of payment you used, meaning the refund will not cost you anything. We will refund your purchase within 14 calendar days of the date when you informed us of your decision to return the order. We may withhold the refund until the goods are received or until you offer evidence that they have been returned, whichever happens first.

Remember that we only reply to messages in Spanish or English.

Through the sending of my personal data I confirm that I have read and accept the privacy policy