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Live Update:

How to activate a coupon or Premium subscription
If you purchased your trainer in a store. To activate a Premium subscription: (1) sign up at bkool.com if you haven't done so yet; (2) log in using the email and password you used to sign up See more
Firmware update
In order to update your Bkool Pro trainer correctly, please place it closer to the PC (not further than 5 cm). Use a USB extension cable for the mini USB See more

Frequently asked questions

  • What subscription does the purchase include?

    2017-03-23

    If you buy through Bkool.com: The price of a trainer usually includes a 3-month Premium subscription, though it depends on the country. Check when you place your order.

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  • Paying fees. Automatic renewal

    2017-11-03

    What is an automatic renewal? When you buy a trainer that includes a Premium subscription, or you buy a Premium subscription, it is automatically renewed. The subscription fee is charged to

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  • How long does delivery take?

    2015-02-05

    The items are delivered to the address provided in about 4-7 working days. Though unusual, keep in mind that international deliveries may be delayed two or three days for various reasons.

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  • Do I have to ship the order or will you pick it up?

    2018-09-13

    The client is responsible for the cost of returning any item (See Return Policy)

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  • Tire Recommendations

    2018-03-16

    Some tires generate more static electricity than others due to their composition and condition. This can interfere with the communication between the trainer and the computer/tablet.

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  • Simulator manual

    2018-03-21

    The Bkool Indoor simulator is available for the following systems: Windows, Macintosh, Android, iPad.

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  • Workouts

    2018-09-19

    Bkool offers cycling Workouts that have been designed by professional trainers that are perfect for improving performance and fitness, but also with the added feature of being able to create your very own custom Workout using the ““Workout Creator”“.

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  • How to activate a coupon or Premium subscription

    2018-03-21

    If you purchased your trainer in a store. To activate a Premium subscription: (1) sign up at bkool.com if you haven't done so yet; (2) log in using the email and password you used to sign up; (3) go to

    See more