Do I have to ship the order or will you pick it up?



The client is responsible for the cost of returning any item (See Return Policy)

If you want to return an item within the legal limit, you must first fill out the return form and take into account the type of item that you want to return:

(1) If it is one of our trainers, these are the addresses where you must send it to depending on your country of residence:

Att:Servicio postventa Bkool
C/ Carles Buïgas, 3-9
Pol. Ind. Can Torres i Can Llobet
08192 Sant Quirze del Vallès,
Barcelona, Spain
(09:00 to 14:00 - 15:00 to 18:30h)
Craig Harrison
Bkool Brand Manager US
139 Hollow Woods Road
Peacham, VT 05862 USA
mob: +1-802-473-3200


(2) If it is the Bkool Smart Bike > See Return Policy


(3) For any other product (accessories, clothing), send it to:

Bkool S.L.,
Calle San Joaquin, 3.
28231 Las Rozas.
Madrid. Spain.
Tel. 627 34 11 80


If you have any questions, please check our Returns Policy. More info >

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