I received a defective item2015-02-05
We apologize for the inconvenience.
Contact us right away. You have 14 days to request a refund or a new product.
Please provide the following information in your message:
(1) Order number. It's in the email we sent you when you placed your order.
(2) Describe the defect you have found.
(3) Attach a picture if it's a visible physical defect.
(4) Tell us whether you want a refund or a replacement item (at no additional cost to you).